A user on Reddit notes that there’s a new PSN bug that is causing PS4’s to lock up and require a factory reset.
Here’s what he wrote:
“There is a new glitch that basically bricks *should say freezes or locks up* your console and forces you to factory reset it. Even deleting the message from the mobile app doesn’t work. It happened to me during Rainbow Six: Siege. A player from the other team used a dummy account to send the message and crashed my entire team. We all have had to factory reset. Only one of our guys wasn’t affected and he has his messages private.”
However, the term “bricks” was used by the user incorrectly, as a system bricking would apply that a factory reset won’t fix it and that, it would need to be sent to Sony. A similar report was also posted on Reddit recently, which read:
“I was playing a game, when suddenly receiving a PM from someone I don’t know, with 2 symbols in it. My PS4 froze and gives me the ce-36329-3 error. I can go on other users in my PS4 account, but not the one I received the pm on.”
Another user, “Pindabass” notes that another account was used that sent the same mystery symbols and froze it again, confirming that the personal message could be the issue.
According to Sony’s website, the message “CE-36329” means that an error has occurred with the system software.
However, the proposed solution by Sony doesn’t solve the issue, but a ResetERA user found a way to tackle it. If one of these symbols appear, simply turn off your console and then sign into the PS phone app and delete the message from there. Then, press the lower button for 7 seconds to have the PS4 enter the safe mode and finally, proceed to Rebuild the database. This should considerably fix the problem.
It’s unclear for now how many systems have been affected by this glitch/bug, but it seems like a problem big enough that Sony will have to address it sooner or later. No official statement has been provided yet.